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Patient Administrator

Band 3

Main area
Band 3
Fixed term: 12 months
Full time: 37.5 hours per week
Job ref
Poole Hospital
Poole, Dorset
£19,737 - £21,142 pa pr
Salary period
29/11/2020 23:59
Interview date

Join us at this very exciting time as Poole Hospital and Royal Bournemouth and Christchurch Hospitals have just merged into the University Hospitals Dorset NHS Foundation Trust.

We have ambitious plans to develop our sites, making even better use of our combined resources to serve our population most effectively.

You will now be one of the first new employees of University Hospitals Dorset and you will be taking up the many opportunities that Dorset has to offer in the way of a rewarding work life balance.

We are located within an area of amazing beauty which includes opportunities to drive, walk,  run, swim or cycle in the New Forest , in the Purbecks, along miles of golden beaches and the Jurassic coastline.   Bournemouth is a vibrant university town with a wide selection of restaurants and cafes; theatres, cinemas and sporting activities and Poole attracts many visitors, has a large natural harbour and is perfect for water sports or relaxing at a quayside restaurant. 

Transport links are excellent with Bournemouth International airport, Cross-channel ferry terminals at Poole and direct train access to London. 

Please note all staff being recruited are expected to be available to work flexibly across our new Trust sites when service demands require it.

The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

This  role involves data input, providing an efficient telephone service and assisting patients with their appointments. You will also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's  the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times.  It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.


If this job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.

Closing date: 29/11/2020

Provisional interview date: week commencing 07/12/2020


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Sophie Crawford
Additional information

Sophie Crawford Co-ordinator  - 0300 019 8902


Ina Konetzky - Admin Lead - 0300 019 8177